Lets face it, even though we have a strict quality control on the parts and test before being shipped, there are occasional hiccups. We know the frustration in returns that many companies face whether its a return or an exchange so we have decided to change this. Lifetime Warranty! We allow returns and exchanges on all items regardless of timeframe when you receive your merchandise. Yes, we actually refund you the money back if an items comes defective. We do however generally do exchanges as most companies would like to get their product as soon as possible. Please let us know in advance or in the return box, indicating that you would like a refund instead of an exchange. No more RMA or any paperwork needed to ship us back in order for the returns to be approved (Although that option is convenient for us and available in your "My Account" Page). Please indicate your customer information when you do ship to us. Please note, if your looking for a refund, we refund based on our selling price today. If your receiving your product in exchange, we will have your product exchanged within 24 Hours.
Merchandise must meet a set of criteria in order to qualify for a lifetime warranty. This includes items that are deemed defective, items that gradually incur defects over a period of time, items that have been subject to manufacturing failures, along with everyday damage, wear and tear. The lifetime warranty excludes a number of other sources of damage, including negligent product use(ie LCD Damage, Ripped Flex), natural disasters, or damage caused by liquid exposure. Please contact us one of our customer services representatives if you have any other questions on our warranty.
Our items all have a special stamp on each individual product. Please don't wipe/remove it as it will void your warranty with us. If you have a question or concern to conclude if a product is ours, please call one of our customer service representatives or send us an email with pictures so we can authentic if the product is ours.